Terms of Service

1. Who these terms are between

"You" means the person or business using symorpha.com or buying services from us.

Using the site means you accept Part A. Buying services means you also accept Part B. Where a signed scope or proposal says something different, the signed document wins.

Part A: Using the website

2. The site and its content

symorpha.com, its text, design, code, logos and brand assets belong to us or our licensors. You may read, link to and quote short extracts with attribution. You may not copy the design, scrape content in bulk, or use the Symorpha name or mark without written permission.

Case-study images and client names are shown with permission and belong to the respective clients.

3. The AI assistant

The assistant is a tool for scoping ideas and producing rough, non-binding budget ranges. It is not a quote, not advice, and can be wrong. A binding price exists only in a written scope we send you and you accept.

Do not use the assistant to submit unlawful, abusive or deliberately misleading content, to extract its instructions, or to overload it. We rate-limit and may block abusive use.

4. Bookings

Booking a call creates no obligation on either side. Please cancel through the calendar link if you can't make it.

5. Availability

We try to keep the site up but make no promise that it will be error-free or always available. We may change or remove any part of it.

Part B: Buying services

6. How an engagement starts

1. You describe the project (call, assistant or brief).
2. We send a scope: deliverables, exclusions, price, timeline, assumptions.
3. You accept it in writing (email is fine) and pay the first instalment set out in section 7.
4. Work starts on the agreed kickoff date.

Nothing is owed by either party until step 3.

7. Prices and payment

• All prices are in US dollars and exclude any taxes, bank charges or currency-conversion fees on your side.
• Fixed-price work, unless the scope says otherwise: under $200 is paid in full on sign-off, before handover; $200–$500 is 50% upfront and 50% before handover; over $500 is 30% upfront, then by milestones or bi-weekly as set out in the scope.
• Retainers and hourly work: invoiced monthly in advance (retainers) or monthly in arrears (hourly), due within 7 days.
• Launch and promotional prices apply only to the scope they are advertised for and can be withdrawn at any time for new orders.
• Late payment: we may pause work after 7 days overdue and charge interest at 1.5% per month on the overdue amount. Final files and logins are released on full payment.

8. Your responsibilities

You will provide content, feedback, approvals and access (domains, accounts, brand assets) within the times set in the scope. If you are late, the timeline moves by at least the same amount. You confirm you have the right to use any content, images or data you give us.

9. Changes to scope

Small clarifications are included. Anything that adds deliverables, pages, screens, integrations or rounds of revision beyond the scope is a change request: we quote it, you approve it, then we do it. Every fixed-scope job includes two revision rounds unless the scope says otherwise; further rounds are change requests.

10. Timelines

Timelines are estimates based on the assumptions in the scope and on you meeting your responsibilities. We will tell you as soon as we know a date is at risk.

11. Intellectual property

• On full payment, you own the final deliverables: the code we wrote for you, design files, brand assets and content, with the exception of the items below.
• We keep ownership of our pre-existing tools, templates, snippets and know-how, and give you a perpetual licence to use them inside your deliverables.
• Third-party components (fonts, libraries, stock media, SaaS) stay under their own licences; we will tell you which ones apply.
• Until full payment, all deliverables remain ours and are licensed to you for review only.
• We may show the work in our portfolio and name you as a client unless you ask us in writing not to, before launch.

12. Third-party services

Projects commonly rely on services such as Vercel, Sanity, Cal.com, Resend, domain registrars, payment processors and AI model providers. These are contracted in your name wherever possible; their fees are yours, and their terms govern their service. We are not responsible for their outages, price changes or policy changes.

13. Warranties and support

• We warrant the deliverables will materially match the scope at handover.
• 30 days of bug fixes after launch are included for fixed-price work. After that, fixes and changes are billed at our hourly rate or under a maintenance plan.
• Beyond that, services are provided "as is". We do not guarantee any particular business result, search ranking, traffic, conversion rate or revenue.

14. Liability

To the extent the law allows:

• our total liability for any claim arising from an engagement is limited to the fees you paid us for that engagement in the 6 months before the claim;
• neither party is liable to the other for indirect or consequential loss, lost profit, lost data or lost business;
• nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot legally be limited.

15. Cancellation

• You may cancel at any time in writing. You pay for work done to date (pro-rated against the scope), and any upfront payment is non-refundable once work has started.
• We may cancel if you are more than 30 days overdue, unreachable for 30 days, or ask us to do something unlawful. We will hand over work completed and paid for.
• Retainers: 30 days' notice by either side.

16. Confidentiality

Each side keeps the other's non-public information confidential and uses it only for the project. This survives the end of the engagement. We will sign a reasonable NDA if you need one.

17. Non-solicitation

For 12 months after an engagement, neither side will directly hire the other's staff or contractors who worked on the project without agreement.

Part C: General

18. Governing law and disputes

These terms are governed by the laws of the Islamic Republic of Pakistan. Before going to court, both sides agree to try to resolve any dispute by direct discussion for 30 days, then by mediation. If you are a consumer in a country whose law gives you non-waivable rights, those rights are not affected.

19. Everything else

• If any clause is unenforceable, the rest still applies.
• These terms plus the signed scope are the whole agreement for an engagement.
• We may update Part A at any time by posting here. Part B changes apply only to new engagements.
• Notices go by email to the addresses on the scope; ours is info@mail.symorpha.com.